Business Need

Europcar Abu Dhabi previously operated by simple accounting system to manage accounts and other excel sheets to manage workshop and sales, and in both cases, we had to have numerous additional systems to run the business. They had multiple databases for contacts, maintenance contracts, servicing and several more besides, separate systems for petty cash. Data varied between the systems, and no one had the complete picture.

As the business grew, it became increasingly important to implement a system that would improve visibility and co-ordination across the organization, especially to manage garage maintenance processes, spare parts inventory and labor cost.


The company decided to implement Enterprise by MIKRO ERP, initially just for their Garage processes but also in their stores, accounting and finance. MIKRO now has 15 users across multiple sites, using functionality including vehicle gate passes, job card processing, spare parts issuing, stock, purchase orders, quotations, sales, repetitive invoicing, fixed assets record with monthly depreciation and expenses distribution among multiple cost center.


“Enterprise has allowed us to do away with all our old systems at one stroke we’ve replaced them all with a single, truly integrated business system that offers a great deal of extra functionality. Workshop manager can see how many job card daily with tracking the status. Storekeeper can record Goods received notes, and spare parts issue based on specific job card as described by technical team Salespeople can see credit control history for the clients, and credit controllers see the status of orders and delivery. This increased visibility of data across the organization has provided even more customer relationship benefits MIKRO ERP business intelligence tools capabilities have also provided unexpected benefits for Chief of accounts and his sales team.

Succeeded in the implementation of the MIKRO ERP to manage their Repair Center the system has been used to create purchase orders to suppliers and the delivery acceptance depending on purchase orders. Control vehicle repairs starting from creating gate pass, then generate job card with full description for spare parts and labor cost then issue spare parts and generate customer invoice.

Mwasala - Mikro projects