Mwasala e-Solutions

Accela’s Land Management helps track and manage all of your land use and community development activities including permits; building safety; inspections, investigations, plan reviews; zoning; project plans; code enforcement; and more. It allows an agency’s entire staff to have access to input data, verify activities, check permit status, and obtain complete parcel information instantly—speeding up the process of getting from application to occupancy while reducing errors and redundancy with a single, centralized database.

Additionally, Accela Automation’s newest integrated feature, Electronic Document Review is designed for review staff, to automate, organize, and track review processes in a complex project, to monitoring adherence to conditions and variances. This feature leverages Adobe Acrobat X Pro for review and markup of documents in PDF format. AUTOMATE the hundreds of steps involved with completing a permit— application check-in, plan reviews, fee calculation and collection, inspections and investigations, sign-offs, task lists, and more. MANAGE inspections and investigations by utilizing the flexible configuration of the system to assign, schedule, and route assignments to the appropriate person, while defining the sequence of tasks to mimic your department’s existing workflow. TRACK important documents such as building plans, architectural drawings or business licenses every step of the way or assign new tasks or deadlines directly using Accela Automation.

The Accela Land Management application can help your agency manage and track these activities in one integrated system.

• Building
• Code Enforcement
• Community Planning
• Emergency Response
• Fire Safety
• Public Health and Safety

Accela Asset Management tracks and manages your assets, work orders and resources, providing an automated solution for costing, inventory, maintenance, investigations, and inspections. Accela Asset Management is flexible enough to manage all your agency’s assets—fleet, street, water, wastewater, parks and recreation, plant and facilities, sewer, railway, roadway, and more. AUTOMATE all the activities associated with tracking and managing your community’s assets and resources while improving efficiencies, reducing costs, and ensuring that the public is able to consistently enjoy optimal use of the infrastructure and facilities that improve and enhance their quality of life. INTEGRATE with GIS and SCADA systems to analyze data on assets in a highly visible way that enables sound decision-making when your agency needs to evaluate the condition of an asset and decide if repairs need to be performed. TRACK work order activity, whether planned or reactive, in a single database allowing coordination between departments.

The Accela Asset Management solution can help your agency manage and track these activities in one integrated system.

• Facilities Management
• Fleet Management
• Parks and Recreation
• Public Works
• Storm Water Management
• Transportation
• Wastewater Collection

Accela Licensing & Case Management is a web-based solution that automates and fully integrates with agency processes associated with licensing, registration, inspection, and enforcement. From initial application and through renewals, Accela Automation provides the highest level of configurability and flexibility to meet the standard licensing needs, such as fee collection, exam tracking, continuing education audits and license approvals, as well as unique business processes to each license type.

Additionally, Accela Automation’s newest integrated feature, Electronic Document Review is designed for review staff, to automate, organize, and track review processes in a complex project, to monitoring adherence to conditions and variances. This feature leverages Adobe Acrobat X Pro for review and markup of documents in PDF format. AUTOMATE workflow for licensing, registration, application, and renewal processes beyond a simple checklist by automating and tracking all of the steps in the approval and review process. CONFIGURE searches, labels, page layouts, fields, and tables to create a licensing and case management solution that meets your agency’s unique needs. TRACK enforcement actions that involve licensing and random site inspections, complaint or regulatory investigations, hearings and adjudications, and more. The Accela Licensing & Case Management solution can help your agency manage and track these activities in one integrated system.

• Alcohol Beverage Control
• Banks and Financial Institutions
• Environmental Control and Agriculture
• Industrial Compliance and Fire Marshal
• Occupational and Professional Licensing
• Public Health & Safety
• Real Estate
• Weights & Measures

Managing and promoting a community’s public health and safety involves many different activities—preventing disease and injury, ensuring against overcrowding or outdated safety equipment, and protecting food, air, and water. Accela Public Health & Safety tracks and manages the license and inspection activities that ensure that community health standards are upheld and environmental health regulations are enforced.

Manage Health Inspections

Accela Public Health & Safety provides a central database for managing health inspections for any commercial business including restaurants, hospitals, nursing homes, and more. The system can be configured to reflect your jurisdiction’s existing regulations, ensuring that regular inspections are performed in a timely manner. The system can also help your department track historical information about a business such as past violations or corrective action.

Maintain Environmental Health

Managing regional air and water quality is an important aspect of your jurisdiction’s public health mission. Accela Public Health & Safety helps track and manage all of your environmental licenses and regulations—vehicle emissions, fuel dispensing devices, dry cleaners, major industrial plants, agricultural operations, asbestos testing and abatement, land clearing and grading, and other regulatory needs.

Ensure Life Safety

Accela Public Health & Safety helps your agency protect lives and property by providing an effective solution for identifying fire and life safety hazards and enforcing relevant codes. Accela provides a flexible activity tracking system to automate and manage license and inspection activities across the entire spectrum of your fire and safety codes. In addition, Accela’s solution can help your agency automate fire prevention educational activities for every member of your department as well as your citizens.

Accela Service Request automates and manages interdepartmental or citizen requests for service, complaints, or inquiries. Accela Service Request allows you to organize and manage requests and strengthen citizen relations.

Departments that currently use Accela Service Request include:

• Call Centers
• Mayor’s Office
• Customer Service
• Police
• Code Enforcement
• Real Estate
• Facilities

Improve Customer Service

By automating all of your service requests and providing a centralized database for this information, Accela Service Request ensures that your agency is able to access real-time information about the status of any request at any time. Managing information is easy, saving staff time and reducing their overall response time to incoming requests.

Assign Projects Automatically

Accela Service Request allows you to automatically assign service requests based on a variety of criteria that help you determine who is most qualified to handle the request. Additionally, alerts can be set to automatically request a follow-up action or additional information. By automating internal procedures, service can be provided consistently and thoroughly to all citizens.

Utilize a Knowledge Base

As requests are received and stored in your centralized database, your agency can begin to take advantage of a growing knowledge base. This library of information can be used to provide consistent answers to customer issues, generate a list of FAQs, and provide management with information about the most prevalent concerns in the community.